Yeeboo Digital Careers

The Account Coordinator, Digital Marketing Services role is integral to the success of our digital marketing and fundraising client accounts. With a primary focus on ongoing and new fundraising and advocacy campaigns, you will actively be involved across the digital marketing/fundraising and campaign space. From email, to social ads, video and web you will carefully consider how best to work with your team to bring your client campaigns to life.

Your role is evenly split between the left and right sides of your brain. You will get to coordinate and move forward our creative and campaign development, dreaming up new ways to communicate the message across the ever changing digital medium. Yet you will also get to use your excellent task management and organizational skills to coordinate and partner with internal teams to ensure that everything gets done to the highest degree and out the door on time.

Second only to your amazing skills, it is very important that you can mesh with the team. We are small, innovative and cross-functional – yes, we even fetch our own coffee. You need to be able to work independently, with your team members and under the direction of the Manager, Digital Marketing Services. We also want someone who isn’t afraid to share, isn’t afraid to be wrong and who can collaborate as a core member of our team.

– Develop and maintain strong client confidence, rapport and relationships

– Working with your clients and lead strategist closely to understand needs and goals

– Collaborate internally with the Yeeboo Digital team, in particular the lead strategist, digital marketing specialist and email specialist, to design, build, execute and monitor results, ensuring client goals are met

– Create timelines with Smartsheet both from scratch and also based on templates to be approved for each campaign initiative undertaken with the lead strategist and client team

– Coordinate the development of campaign briefs and presentations for client approval, proactively assisting the lead strategist in providing strategic campaign recommendations to clients

– In collaboration with the digital marketing team, monitor campaign performance, developing campaign tracking, analysis, reporting and measurement

– Evaluate campaign metrics on an ongoing basis and sector trends in order to identify gaps or opportunities to deliver insightful analysis and recommendations for testing, optimization and revenue growth

– Coordinate with the Yeeboo Digital team including developer and designers to ensure campaign schedules are followed and that quality is checked before delivery or presentation to the client

– A self-motivated individual with a desire to do their best every day

– 1+ year’s experience in coordinating multi-channel digital marketing campaigns

– 1+ year’s experience with Google Ads, Google Analytics, Data Studio, running Meta paid social campaigns

– Demonstrated ability to work collaboratively with internal and client teams to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity

– Diligent, detail-oriented, responsible, accountable, flexible and team-oriented with a comfort to ask for help when needed

– Proven track record to successfully pick up new skills, including learning new technologies

– High organizational capacity and ability to follow and maintain task lists

– Great attention to detail and demonstrated ability to prioritize time to meet deadlines for multiple projects

– Demonstrated ability to use and learn new digital marketing tools with an interest in conquering technology

– Constant desire to learn more about the latest marketing, fundraising and technology trends

– Previous experience working in an agency setting or at another consulting firm

– Experience with fundraising, whether that’s digital, direct mail, telemarketing, canvassing, grant management, mid-level, and/or major giving

– Previously worked for non-profits or charities

– Salary: $47,000.00-$55,000.00 per year

– Flexible hours of work in a decentralized/work-from-home environment

– Paid time-off

– Bonus time-off, including Yeeboo Digital’s “extra” long public holidays as well as a week off during the holiday season at the end of the year and a week off in the middle of the year during our mid-year office closure

– Benefits coverage that includes health, dental and vision so you can take care of yourself and your family

– Entry into our personal growth program

– Culture of learning & development

Have you taken any beginner courses Linkedin Learning, Udemy or General Assembly? A lot of our basic technical knowledge, best practices and processes are taught in these courses – make sure to highlight this experience in your cover letter if you have!

The key to your success is that you really want to work.

You will be joining a team of passionate people who work hard to support their clients and because of that, we have amazing success and amazing opportunity.

The Digital Project Manager role is integral to the success of all our digital projects with the primary focus on project managing website and technology implementation projects as well as fundraising and advocacy campaign projects. Our digital project managers are the primary bridge between our clients’ project teams and the team here at Yeeboo Digital as well as being the lead project managers for all projects.

Second only to your amazing skills, it is very important that you can mesh with the team. We are small, innovative and cross-functional – yes, we even fetch our own coffee. You need to be able to work independently, with your team members and under the direction of the Manager of Projects Realization. We also want someone who can add creativity, isn’t afraid to share, isn’t afraid to be wrong and who can collaborate as a core member of our team.

You’re part of a team of digital project managers focused on ensuring all work is executed to the highest level of quality – on time, within scope and on budget, which means:

– Providing end-to-end project management for assigned digital projects

– Creating timelines with Smartsheet both from scratch and also based on templates to be approved for each project prior to kick-off

– Developing and maintaining strong client confidence, rapport and relationships from start to finish of projects

– Leading the client and internal project teams for specifically assigned projects including, yet not limited to, implementation and/or ongoing use of Blackbaud Luminate Online, TeamRaiser and Engaging Networks (training will be provided) as well as website re-design and development generally on Wordpress CMS

– Developing an expertise on a range of non-profit online fundraising software such as Luminate Online and TeamRaiser, Engaging Networks, Wordpress, WooCommerce, Frontstream, AKA Raisin etc.

– Owning, coordinating and leading the internal quality assurance testing for assigned projects

– Guiding the client through testing sprints for assigned projects

– Highlight potential risks or malfunctions and act proactively to resolve issues

– Coordinating with internal stakeholders to to design, develop and implement digital projects, ensuring schedules are kept on track

– A self-motivated individual with a desire to do their best every day

– 3+ years proven experience leading digital projects, ideally within website redesign projects and/or technology implementations and onboarding projects

– A strong verbal and written communicator who builds the trusted client and agency partner relationship through the project phases

– Diligent, detail-oriented, responsible, accountable, flexible and team-oriented with a willingness to ask for help when needed

– Good overall understanding of project management processes

– Experience using project management software, preference to those candidates with experience using Trello and Smartsheet.

– Solution-focused in your client relationships and project leadership with a passion for problem solving

– High organizational capacity and ability to follow and maintain project schedules

– Fast learner who is interested in conquering technology

– Constant desire to learn more about the latest technology trends

– Professional verbal and written communication skills

– Passion for charitable and not-for-profit causes

– Must be a regular and comfortable user of the internet, online social networks

– Proficient in Microsoft Office Suite as well as Google apps (Drive, Calendar, Docs, etc)

– PMP certification or equivalent would be an asset

– Experience in non-profit online fundraising and CRM software, such as Blackbaud Luminate Online and TeamRaiser, Artez, Engaging Networks, Raiser’s Edge, AKA Raisin would certainly be helpful

– Familiarity with content management systems and HTML/CSS

– Experience with offline databases such as Raisers Edge would be a bonus

– Expertise with online email platforms such as Constant Contact, Mail Chimp or other platforms would be an asset

– Fundraising knowledge is an asset

– Salary: $50,000.00-$60,000.00 per year

– Flexible hours of work in a decentralized/work-from-home environment

– Paid time-off and bonus time-off, including Yeeboo Digital’s “extra” long weekends and during the holiday season

– Benefits coverage that includes health, dental and vision so you can take care of yourself and your family

– Entry into our personal growth and incentive program

– Culture of learning & development

Have you taken any beginner courses at Team Treehouse, Udemy, Lynda or General Assembly? A lot of our basic technical knowledge, best practices and processes are taught in these courses – make sure to highlight this experience in your cover letter if you have!

Here’s the question – do you want to join a passionate team of technical, marketing and project management experts who are always asking, “What can we do better?”

We pride ourselves on continuous improvement through learning, doing and learning some more. Our clients not only look to us for account and project leadership, strategy and solutions yet they also drive us to imagine how the charity/non-profit sector can adopt technology to drive a big lasting impact.

The Account Manager – Digital Marketing Services role is integral to the success of our digital marketing and fundraising client accounts. With a primary focus on ongoing and new fundraising and advocacy campaigns, you will actively be involved across the digital marketing/fundraising and campaign space. From email, to social ads, video and web you will carefully consider how best to work with your team to bring your client campaigns to life.

Our digital marketing services account manager is the primary bridge between our clients’ marketing and fundraising teams and the team here at Yeeboo Digital as well as being the lead project manager for all assigned client fundraising accounts.

Your role is evenly split between the left and right sides of your brain. You will get to coordinate and move forward our creative and campaign development, dreaming up new ways to communicate the message across the ever changing digital medium. Yet you will also get to use your project management and leadership skills to coordinate and partner with internal teams to ensure that everything gets done to the highest degree and out the door on time.

As the Account Manager for assigned clients with overall responsibility for account leadership and project management, you’ll lead the tactical campaign execution for your clients.

– Develop and maintain strong client confidence, rapport and relationships with a strong focus on client retention and customer service

– Working with your clients and lead strategist closely to understand needs and goals

– Collaborating internally with the Yeeboo Digital team, in particular the lead strategist, digital marketing coordinators and SEM specialist, to design, build, execute and monitor results, ensuring client goals are met

– Create timelines with Smartsheet both from scratch and also based on templates to be approved for each campaign initiative undertaken with the lead strategist and client team

– Coordinate the development of campaign briefs and presentations for client approval, proactively assisting the lead strategist in providing strategic campaign recommendations to clients

– Own, coordinate and lead the internal quality assurance testing for digital marketing campaign initiatives

– Guiding the client through testing sprints prior to launch of campaigns

– Highlight potential risks or malfunctions and act proactively to resolve issues

– In collaboration with the digital marketing team, monitor campaign performance, developing campaign tracking, analysis, reporting and measurement

– Evaluate campaign metrics on an ongoing basis and sector trends in order to identify gaps or opportunities to deliver insightful analysis and recommendations for testing, optimization and revenue growth

– Coordinate with the Yeeboo Digital team including developer and designers to ensure campaign schedules are followed and that quality is checked before delivery or presentation to the client

– Develop expertise on a range of non-profit online fundraising software such as Luminate Online, Engaging Networks etc.

– Through project/campaign initiative reflection and ongoing collaborative recommendations, help drive process change within the delivery team that ensures continuous improvement of delivery for our clients

– A creative mind and a desire to move our progressive nonprofit clients forward

– Multi-channel digital marketing/fundraising experience with 2-3 years experience leading digital marketing/fundraising campaigns

– 2+ years proven experience leading digital projects, ideally within digital marketing/campaigning projects

– Experience with Google Ads, Google Analytics, Data Studio, running Facebook paid social campaigns as well as digital media planning and buying

– A self-motivated individual with a desire to do their best every day

– A strong verbal and written communicator who builds the trusted client and agency partner relationship throughout the relationship

– Diligent, detail-oriented, responsible, accountable, flexible and team-oriented with a willingness to ask for help when needed

– Passionate about problem solving

– Passion for charitable and not-for-profit causes

– Excellent presentation skills with comfort in speaking and leading client meetings

– High organizational capacity and ability to follow and maintain project schedules with a good overall understanding of project management processes
– Must be a regular and comfortable user of the internet, online social networks

– Great attention to detail and dedication to quality assurance

– Fast learner who is interested in conquering technology

– Constant desire to learn more about the latest marketing, fundraising and technology trends

– Proficient in Microsoft Office Suite as well as Google apps (Drive, Calendar, Docs, etc)

– PMP certification or equivalent would be an asset

– Experience in non-profit online fundraising and CRM software, such as Blackbaud (Convio) Luminate Online and TeamRaiser, Engaging Networks, Raiser’s Edge would certainly be helpful

– Expertise with online email platforms such as Constant Contact, Mail Chimp or other platforms would be an asset

– Salary: $50,000-60,000

– Flexible hours of work in a decentralized/work-from-home environment

– Paid time-off and bonus time-off, including Yeeboo Digital’s “extra” long weekends and during the holiday season

– Benefits coverage that includes health, dental and vision so you can take care of yourself and your family

– Option to partake in company wellness program

– Entry into our personal growth and incentive program

– Culture of learning & development

Have you taken any continuing education courses or courses at Team Treehouse, Udemy, Lynda or General Assembly? A lot of our basic technical knowledge, best practices and processes are taught in these courses – make sure to highlight this experience in your cover letter if you have!

Here’s the question… Do you want to join a passionate team of technology experts who are always asking, “What can we do better?”. We pride ourselves on continuous improvement through learning, doing and learning some more. Our clients not only look to us for strategy and solutions yet they also drive us to imagine how our sector can adopt technology to drive a big lasting impact.

We’re looking for a technology and problem-solving professional with strong communication skills who wants to make a career out of driving real change.

As the Account Manager, Digital Support Services, you will be a key member of the Digital Support Services team who work their digital magic to help our awesome clients with their day to day digital needs. You will be in direct contact with our awesome non-profit clients to both coordinate and, oftentimes, make web updates, customize donation forms, configure Peer-to-Peer fundraising websites, set up and send HTML emails, deploy and translate analytics.

Your strong communication skills coupled with both your current knowledge of technologies and the training you’ll receive for the key technology products utilized day-in and day-out in the role will no doubt bring a smile to all your clients. Yes, you’ll be firefighting and crushing support requests like the wizard you are which means good time management and prioritizing skills will be necessary for this role.

We also want someone who can add creativity, isn’t afraid to share, isn’t afraid to be wrong and who can collaborate as a core member of our team. The key to your success in this role is that you thrive in a low-ego, collaborative environment. By low-ego, we mean that everyone is open to input and feedback from anyone, regardless of seniority; and that we treat each other with respect. We give and receive feedback to improve, because we believe that continuous improvement is better than delayed perfection.

As the full-time Account Manager, Digital Support Services, you will:

– Develop and maintain client confidence, rapport and relationships with a strong focus on client retention and customer service

– Working with your clients closely to understand their needs and goals based on their digital support requests

– Communicating directly with clients via support requests and triaging tasks to be completed by you or other team members providing time and cost quotes when necessary to ensure expectations are set and transparent between yourself and the client

– Supporting assigned support services clients with the implementation, updates and/or ongoing use of Blackbaud Luminate Online, TeamRaiser and Engaging Networks (training will be provided) and Wordpress websites

– Setting up, testing, scheduling and sending HTML emails for client campaigns based on requests

– Creating email, digital marketing campaign and web reports as and when required

– Provide analysis and insights into reports including recommendations, based on your data analysis, for future testing of emails and digital marketing activities

– Develop expertise on a range of non-profit online fundraising software such as Luminate Online, Engaging Networks, MailChimp, Constant Contact, Salesforce Marketing Cloud, AKA Raisin etc.

– When required, coordinate with internal stakeholders (developers and designers) to ensure task schedules in support of clients are followed and expectations are met

– Owning, coordinating and leading the internal quality assurance testing for all support tasks prior to delivery to the client

– 2+ years in a customer/client service facing role

– 2+ years of experience coordinating cross-functional project teams (developers, designers, strategists)

– 2-3 years experience in the social-profit, nonprofit and charitable fundraising sector either within a charity or within an agency setting

– 1-2 years experience in HTML5/CSS3, Javascript (jQuery/AJAX), Responsive Design (Bootstrap/Media Queries)

– Diligent, detail-oriented, responsible, accountable, flexible and team-oriented with a willingness to ask for help when needed

– Experience with using email platforms such as Constant Contact, MailChimp, SalesForce Marketing Cloud or other platforms

– A self-motivated individual with a desire to do their best every day

– Great attention to detail and dedication to quality assurance

– Passionate about problem solving

– High organizational capacity and ability to follow and maintain project schedules

– Must be a regular and comfortable user of the internet, online social networks

– Proficient in Microsoft Office Suite as well as Google apps (Drive, Calendar, Docs, etc)

– Fast learner who is interested in conquering technology

– Excellent presentation skills with comfort in speaking and leading client meetings

– Ability and experience to work with and to communicate reports

– Familiarity and comfort with team collaboration applications like Slack (team communication), Trello (project management), Smartsheets (for timelines), Google Apps (documentation), Dropbox and Drive (for file storage)

– Knowledge and previous use of non-profit online fundraising and CRM software, such as Blackbaud (Convio) Luminate Online and TeamRaiser, Artez, Engaging Networks, Raiser’s Edge, AKA Raisin would be an asset

– Basic understanding of HTML5 and css

– Knowledge and experience of various analytics tracking setup would be an asset

– Digital agency experience

– Experience with offline databases such as Raiser’s Edge is certainly helpful

– Salary: $50,000-60,000

– Flexible hours of work in a decentralized/work-from-home environment

– Paid time-off and bonus time-off, including Yeeboo Digital’s “extra” long weekends and during the holiday season

– Benefits coverage that includes health, dental and vision so you can take care of yourself and your family

– Option to partake in company wellness program

– Entry into our personal growth and incentive program

– Culture of learning & development

Have you taken any continuing education courses or courses at Team Treehouse, Udemy, Lynda or General Assembly? A lot of our basic technical knowledge, best practices and processes are taught in these courses – make sure to highlight this experience in your cover letter if you have!